Keeping the concept hot

Abstract

Total quality is the hot concept of the moment. This article offers practical advice as to what total quality really means. It highlights the issues and pitfalls that managers face when they introduce and implement total quality in their organisations.

Citation

Wevill, A. (1992), "Keeping the concept hot", The TQM Magazine, Vol. 4 No. 4. https://doi.org/10.1108/eb059536