TY  - JOUR
AB  - Choosing the right TQM leader is critical to the successful implementation of TQM, since employees need to become excited about change rather than scared of it. This, according to a recent US survey, seems to be the main stumbling block to successful implementation.
VL  - 3
IS  - 2
SN  - 0954-478X
DO  - 10.1108/eb059526
UR  - https://doi.org/10.1108/eb059526
AU  - Lewis Kevin
PY  - 1991
Y1  - 1991/01/01
TI  - TQM leaders: Born or made?
T2  - The TQM Magazine
PB  - MCB UP Ltd
Y2  - 2024/05/12
ER  -