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TQM leaders: Born or made?

Kevin Lewis (Training Coordinator, Chevron Exploration and Production Services)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 February 1991

Abstract

Choosing the right TQM leader is critical to the successful implementation of TQM, since employees need to become excited about change rather than scared of it. This, according to a recent US survey, seems to be the main stumbling block to successful implementation.

Citation

Lewis, K. (1991), "TQM leaders: Born or made?", The TQM Magazine, Vol. 3 No. 2. https://doi.org/10.1108/eb059526

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited