TQM leaders: Born or made?
Kevin Lewis
(Training Coordinator, Chevron Exploration and Production Services)
710
Abstract
Choosing the right TQM leader is critical to the successful implementation of TQM, since employees need to become excited about change rather than scared of it. This, according to a recent US survey, seems to be the main stumbling block to successful implementation.
Citation
Lewis, K. (1991), "TQM leaders: Born or made?", The TQM Magazine, Vol. 3 No. 2. https://doi.org/10.1108/eb059526
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited