Improving business processes
Dr H. James Harrington
(International Quality Advisor, Ernst & Young USA)
1030
Abstract
Improving business processes is the key to increased profits and market share. This article presents a new, systematic approach to improving the efficiency, effectiveness, and adaptability of these critical processes which make the difference between success and failure.
Citation
Harrington, H.J. (1991), "Improving business processes", The TQM Magazine, Vol. 3 No. 1. https://doi.org/10.1108/eb059514
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited