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All that glitters is not gold

Frans Stevens (Consultant, Philips International BV)
Roger Williams (Professor of Business and Organisation, Erasmus University, Rotterdam)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 January 1991

Abstract

More and more organisations are seeking both quality awards and accreditation to enhance their competitive edge. In this article, the authors unwrap the ‘shiny paper’ that surrounds these quality awards.

Citation

Stevens, F. and Williams, R. (1991), "All that glitters is not gold", The TQM Magazine, Vol. 3 No. 1. https://doi.org/10.1108/eb059510

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited