Quality US winners
77
Abstract
In this article The TQM Magazine profiles the 1990 US Malcolm Baldrige winners. All four winners, Federal Express, Cadillac, IBM Rochester, and Wallace, have one common goal — increasing customer satisfaction.
Citation
(1991), "Quality US winners", The TQM Magazine, Vol. 3 No. 1. https://doi.org/10.1108/eb059509
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited