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Quality US winners

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 January 1991

Abstract

In this article The TQM Magazine profiles the 1990 US Malcolm Baldrige winners. All four winners, Federal Express, Cadillac, IBM Rochester, and Wallace, have one common goal — increasing customer satisfaction.

Citation

(1991), "Quality US winners", The TQM Magazine, Vol. 3 No. 1. https://doi.org/10.1108/eb059509

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited