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Quality US winners

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 January 1991

71

Abstract

In this article The TQM Magazine profiles the 1990 US Malcolm Baldrige winners. All four winners, Federal Express, Cadillac, IBM Rochester, and Wallace, have one common goal — increasing customer satisfaction.

Citation

(1991), "Quality US winners", The TQM Magazine, Vol. 3 No. 1. https://doi.org/10.1108/eb059509

Publisher

:

MCB UP Ltd

Copyright © 1991, MCB UP Limited

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