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Hilti sells total quality

G. Wilshaw (Technical/Engineering Manager, Hilti (gt. Britain) Ltd.)
B. Dale (Director, UMIST Quality Management Centre)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 May 1990

127

Abstract

Over the past decade Hilti (Gt. Britain) Ltd tried a number of quality initiatives to improve product delivery and service. The implementation of TQM in 1990 has produced a single‐minded focus on the customer. This article traces the company's journey towards total quality.

Citation

Wilshaw, G. and Dale, B. (1990), "Hilti sells total quality", The TQM Magazine, Vol. 2 No. 5. https://doi.org/10.1108/eb059504

Publisher

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MCB UP Ltd

Copyright © 1990, MCB UP Limited

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