EFQM News

Abstract

Increasingly, customers value the total quality (of products, services, people and company performance) in their buying decisions. They compare potential suppliers and base their decisions on relative and perceived advantages. Demands and expectations continuously rise, encouraged by improved performance in supply.

Citation

(1990), "EFQM News", The TQM Magazine, Vol. 2 No. 3. https://doi.org/10.1108/eb059495