Questions for Crosby

Abstract

Philip Crosby has agreed to answer questions from The TQM Magazine readers from time to time. This first article has been prepared using questions he was asked in a recent open forum conducted in Europe. Future articles will respond to questions from The TQM Magazine's readers.

Citation

(1989), "Questions for Crosby", The TQM Magazine, Vol. 1 No. 5. https://doi.org/10.1108/eb059489