European view: US and Japanese TQM practices

Abstract

European executives who recently participated in an international quality study tour have gained some valuable insights into US and Japanese TQM practices. They share some of their observations and issue a warning to European organisations.

Citation

Chase, R. (1988), "European view: US and Japanese TQM practices", The TQM Magazine, Vol. 1 No. 1. https://doi.org/10.1108/eb059464