Guests' satisfaction with tourism services: A case of health resorts in Slovenia

Abstract

First part introduces typical tourist programs of health resorts in Slovenia, their competitive advantage and possible routes of development. In the second part certain elements of perceived quality of health resorts in Slovenia are presented, stemming from the national visitor survey. Third part is concerned with the empirical analysis of the profiles of tourists satisfaction with the elements of service quality in two health resorts in Slovenia, and of the correlation between the perceived service quality and tourists loyalty.

Citation

Ogorlec, A. and Snoj, B. (1998), "Guests' satisfaction with tourism services: A case of health resorts in Slovenia", The Tourist Review, Vol. 53 No. 2, pp. 38-47. https://doi.org/10.1108/eb058274