Humour in Managerial Communication

Abstract

Until recently most managers were wary of using humour as a communication technique in the business setting, believing that the two did not mix. Now comic techniques are gaining acceptance as tools of business communication. Humour and laughter are coping skills. One of the most important tasks of a manager is to implement these skills throughout all levels of the firm to preserve the individual health of the employees and the entire firm. Humour can promote “good feelings” on the job and enhance oral presentations. Managers may not adopt a humorous approach themselves but should accept it in others and try to see the humour in situations. Those who do not want to employ humorous techniques should match it to the situation and/or audience, and never use it at the expense of an individual.

Citation

Mendleson, J., Golen, S. and Adams, P. (1986), "Humour in Managerial Communication", Industrial Management & Data Systems, Vol. 86 No. 9/10, pp. 5-8. https://doi.org/10.1108/eb057451