Making a business of it — UK Style!
Article publication date: 1 May 1992
On 2 May 1992, Westminster City libraries welcomed a number of senior librarians to share in a launching ceremony for two initiatives. The first was the introduction of two Citizens' Charters which promise high standards of service; and the second, the division of library services into six business units.
Ashworth, W. (1992), "Making a business of it — UK Style!", New Library World, Vol. 93 No. 5. https://doi.org/10.1108/eb055677
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