This is No. 21 of Supplements to Computers in Libraries and reprints papers on online library catalogues presented to the March 1989 Computers in Libraries Conference held in Oakland, California. There are apparently three US procurement documents, Request for Proposals (RFP), Request for Information (RFI) and Request for Quotation (RFQ) which have to be completed when buying new, large‐scale equipment from suppliers and these documents dominate the process of choice and purchase. Several of the papers in this collection deal with completing these forms when acquiring or changing systems, and would have little interest in the UK. The other papers offer more general advice on coping with the problems which arise when manual processes are replaced by high‐tech systems. Such problems are exaggerated in cases where patrons expect more of the system than it can actually deliver. However, what is being described is essentially American practice and library users in the US have a subtly different attitude from that found on this side of the Atlantic. The value of the text to UK librarians would therefore be limited to the opportunity for making comparisons with their own systems.
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