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Computerising: Lessons from the DHSS Pensions Strike

Leslie Willcocks (Department of Management, Economic and Industrial Studies, Polytechnic of the South Bank, London)
David Mason (Department of Computing, North East London Polytechnic)

Employee Relations

ISSN: 0142-5455

Article publication date: 1 January 1987

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Abstract

Personnel specialists from both employers and unions should be given, or, if necessary, should seize influential roles in the planning and implementing stages of computerisation projects. The seven‐month “Pensions Strike” at the Department of Health and Social Security centre in Newcastle which cost more than £150 million is assessed, revealing that deficiencies in planning the introduction of new technology, limited objectives, and the failure to understand the industrial relations and personnel implications of those plans will crucially show up at the implementation stage.

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Citation

Willcocks, L. and Mason, D. (1987), "Computerising: Lessons from the DHSS Pensions Strike", Employee Relations, Vol. 9 No. 1, pp. 17-22. https://doi.org/10.1108/eb055092

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MCB UP Ltd

Copyright © 1987, MCB UP Limited