The Strategic Determinants of Service Productivity
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 March 1988
Abstract
An attempt is made to define productivity in the context of service operations. In so doing some of the difficulties in relating this term to service are explored. The main part of the article takes a strategic approach and identifies three key strategic determinants of service productivity; volume, variety and variation. These terms are explained and their impact on productivity is illustrated in three short case studies.
Keywords
Citation
Armistead, C., Johnston, R. and Slack, N. (1988), "The Strategic Determinants of Service Productivity", International Journal of Operations & Production Management, Vol. 8 No. 3, pp. 95-108. https://doi.org/10.1108/eb054829
Publisher
:MCB UP Ltd
Copyright © 1988, MCB UP Limited