Introducing Service Industries in Operations Management Teaching
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 March 1986
Abstract
Most Western countries are demonstrating a trend in the public and private sector away from traditional manufacturing operations. This has resulted in customer‐led pressure for Production/Operations Management teachers to give service operations equal time with manufacturing. Service industries have the same operating issues as manufacturing but for effective teaching two aspects must be considered. The first is the context of service operations and the second is those differences that do exist between manufacturing and services. A teaching strategy is proposed. This emphasises the use of service cases and examples to illustrate the application of operations management approaches; an understanding of the key contextual differences in the service environment; and the development of electives focusing on specific service features in operations management. Examples from undergraduate and postgraduate teaching are given.
Keywords
Citation
Armistead, C., Johnston, R. and Voss, C.A. (1986), "Introducing Service Industries in Operations Management Teaching", International Journal of Operations & Production Management, Vol. 6 No. 3, pp. 21-29. https://doi.org/10.1108/eb054763
Publisher
:MCB UP Ltd
Copyright © 1986, MCB UP Limited