Quality Profiling: The first step in reenginering and benchmarking
Bradley T. Gale
(President of Customer Value, Inc., in Wayland, Massachusetts)
160
Abstract
To be most useful, your reengineering and benchmarking projects first need to examine the key processes that affect the way your customers perceive quality and value.
Citation
Gale, B.T. (1995), "Quality Profiling: The first step in reenginering and benchmarking", Planning Review, Vol. 23 No. 3, pp. 37-38. https://doi.org/10.1108/eb054512
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited