New process/financial scorecard: A strategic performance measurement system

Abstract

Strategic Measurement Systems (SMS) collect and analyze the performance information needed to manage processes and competencies that produce significant competitive advantage. An increasing number of companies are augmenting their traditional financial performance systems with these new measurements.

Citation

(1994), "New process/financial scorecard: A strategic performance measurement system", Planning Review, Vol. 22 No. 4, pp. 12-44. https://doi.org/10.1108/eb054468