How benchmarking can improve business reengineering
Theodor Richman
(Manager of marketing planning at Xerox Corporation in Rochester, New York.)
Charles Koontz
(Senior manager with Ernst & Young, based in Cincinnati, Ohio.)
330
Abstract
Many managers consider business reengineering and benchmarking as separate avenues to be pursued. However, Xerox manager Theodor Richman tells how to marry the two processes and reap synergistic benefits by combining them into a new methodology for implementing change.
Citation
Richman, T. and Koontz, C. (1993), "How benchmarking can improve business reengineering", Planning Review, Vol. 21 No. 6, pp. 26-55. https://doi.org/10.1108/eb054447
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited