Designing process‐based organizations

Abstract

Every organization seeking to improve its competitive ability must evaluate the core business processes that deliver value to customers and the change processes needed to adapt to an evolving market. Companies that cultivate these two types of processes have stacked the deck in their favor.

Citation

Hart, E.R. (1993), "Designing process‐based organizations", Planning Review, Vol. 21 No. 5, pp. 39-56. https://doi.org/10.1108/eb054439