Business process reengineering at Pacific Bell

Abstract

The Strategic Information Systems Division of Pacific Bell supports the company's business process reengineeiing (BPR) efforts. The division developed an innovative process‐based cost/value analysis to quantify the costs incurred as well as the value added from the firm's activities. The analysis became an important tool for determining the value of information systems to BPR efforts.

Citation

Housel, T.J., Morris, C.J. and Westland, C. (1993), "Business process reengineering at Pacific Bell", Planning Review, Vol. 21 No. 3, pp. 28-33. https://doi.org/10.1108/eb054417