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Need radical innovation and continuous improvement? Integrate process reengineering and TQM

Planning Review

ISSN: 0094-064X

Article publication date: 1 March 1993

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Abstract

Initiatives to enhance operational performance can include some programs that strive for continuous improvement and others that attempt radical innovation. But implementation depends upon learning how to integrate the substantially different approaches of total quality management (TQM) and business reengineering.

Citation

Davenport, T.H. (1993), "Need radical innovation and continuous improvement? Integrate process reengineering and TQM", Planning Review, Vol. 21 No. 3, pp. 6-12. https://doi.org/10.1108/eb054413

Publisher

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MCB UP Ltd

Copyright © 1993, MCB UP Limited