The secret history of process reengineering

Abstract

Some consultants are selling process reengineering as if it were a spanking new discovery. It isn't. And managers who assume that it is, and innocently go where they presume no one has gone before, are likely to repeat the big and little mistakes of the past.

Citation

Rigby, D. (1993), "The secret history of process reengineering", Planning Review, Vol. 21 No. 2, pp. 24-27. https://doi.org/10.1108/eb054408