A six‐step guide to process reengineering

Abstract

This model integrates proven management tools such as Total Quality Management, benchmarking, customer‐satisfaction measurement, and cross‐functional team building into an innovative process reengineering program.

Citation

Furey, T.R. (1993), "A six‐step guide to process reengineering", Planning Review, Vol. 21 No. 2, pp. 20-23. https://doi.org/10.1108/eb054407