TY  - JOUR
AB  - By coupling information technology to a sophisticated statistical system for measuring service quality, companies can discover precisely where their performance needs improvement.
VL  - 19
IS  - 3
SN  - 0094-064X
DO  - 10.1108/eb054325
UR  - https://doi.org/10.1108/eb054325
AU  - Furey Timothy R.
PY  - 1991
Y1  - 1991/01/01
TI  - How information power can improve service quality
T2  - Planning Review
PB  - MCB UP Ltd
SP  - 24
EP  - 26
Y2  - 2024/04/18
ER  -