To read the full version of this content please select one of the options below:

How information power can improve service quality

Timothy R. Furey (Timothy R. Furey is Managing Partner of Oxford Associates, a Washington, D.C., consulting firm.)

Planning Review

ISSN: 0094-064X

Article publication date: 1 March 1991

Abstract

By coupling information technology to a sophisticated statistical system for measuring service quality, companies can discover precisely where their performance needs improvement.

Citation

Furey, T.R. (1991), "How information power can improve service quality", Planning Review, Vol. 19 No. 3, pp. 24-26. https://doi.org/10.1108/eb054325

Publisher

:

MCB UP Ltd

Copyright © 1991, MCB UP Limited