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Critical success factors

York P. Freund (Principal of Arthur Young, is based in the firm's Chicago office.)

Planning Review

ISSN: 0094-064X

Article publication date: 1 April 1988

7251

Abstract

Critical success factors (CSFs) are the hottest management buzz words. But most managers are vague about exactly what they are, how they work, and the problems inherent in using them. This article defines critical success factors (also known as “key success factors”) and describes how one insurance company has used them successfully to fine tune its business planning.

Citation

Freund, Y.P. (1988), "Critical success factors", Planning Review, Vol. 16 No. 4, pp. 20-23. https://doi.org/10.1108/eb054225

Publisher

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MCB UP Ltd

Copyright © 1988, MCB UP Limited

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