Consultation on Organisational Levels: An Intervention Framework

Abstract

Many models and typologies exist in the fields of organisational behaviour and consultation. One model, developed by Rashford and Coghlan, focuses on organisational levels as a framework for managing human resources. Four organisational levels — individual, face‐to‐face team, group‐divisional and policy‐strategy — are distinguished and each level is defined in terms of tasks and interventions. In the field of consultation, the typology of Blake and Mouton is well established. This typology presents a classification system of five consultation interventions — acceptant, catalytic, confronting, prescriptive and theory. It has widely influenced thinking on, and training in, consultation skills. The Blake and Mouton typology is applied to the Rashford and Coghlan framework with a view to its further development.

Citation

Coghlan, D. (1987), "Consultation on Organisational Levels: An Intervention Framework", Leadership & Organization Development Journal, Vol. 8 No. 3, pp. 3-8. https://doi.org/10.1108/eb053615