Quality Circle Members' Views on Quality Circles

Abstract

A questionnaire sent to facilitators of 12 engineering companies and thence distributed to operational blue‐collar circles resulted in a 68 per cent response rate and established that the expectations, their realisation, the benefits, training, co‐operation and participation of all parties within an organisation are important to circle members. It is vital for management to demonstrate prescience and sensitivity to these areas when operating quality circles.

Citation

Cox, J. and Dale, B.G. (1985), "Quality Circle Members' Views on Quality Circles", Leadership & Organization Development Journal, Vol. 6 No. 2, pp. 20-23. https://doi.org/10.1108/eb053574