Managing intranets to improve business process

Abstract

Technological innovations have already provided the tools to transform information management. Now the task is to focus these technologies to improve business process in a world where knowledge and in particular, efficient, timely access to knowledge is a critical economic factor in the commercial success of an organisation. Where intranet technologies have been successfully deployed in businesses, a commensurate transformation in key business processes follows. Investment in intellectual capital, a key metric in the knowledge economy, can be retained through the development of corporate memory. Changes in the nature of information management facilitate structural alterations in essential business processes, with a pay‐back in the areas of quality, timeliness, relevance and reduced cost. However, intranet technology is not a painless panacea: it requires a clear business driver and a structured implementation. This paper draws on practical experiences of introducing intranets in a variety of business contexts and highlights the benefits and procedures required to ensure successful implementation.

Citation

Fishenden, J. (1997), "Managing intranets to improve business process", Aslib Proceedings, Vol. 49 No. 4, pp. 90-96. https://doi.org/10.1108/eb051454