User survey of an international library: expectations and evaluations
Robert Norton
(European Institute of Business Administration (INSEAD), Fontainebleau, France)
David Gautschi
(European Institute of Business Administration (INSEAD), Fontainebleau, France)
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Abstract
The object of the exercise is to perform an overall evaluation of the INSEAD library service as perceived by segments of the overall user‐group. The aim is to translate the results of such an evaluation into keener insight into the habits of the users, and ultimately into policy formulation and action for the future development of the service.
Citation
Norton, R. and Gautschi, D. (1985), "User survey of an international library: expectations and evaluations", Aslib Proceedings, Vol. 37 No. 4, pp. 195-206. https://doi.org/10.1108/eb050964
Publisher
:MCB UP Ltd
Copyright © 1985, MCB UP Limited