TY  - JOUR
AB  - I should like to begin with an analogy, which was used originally by Alan Gilchrist in a paper on cost‐effectiveness some years ago. The analogy is repeated almost verbatim because it says precisely what I want to say, better than I could have said it myself.
VL  - 34
IS  - 6
SN  - 0001-253X
DO  - 10.1108/eb050848
UR  - https://doi.org/10.1108/eb050848
AU  - Cronin Blaise
PY  - 1982
Y1  - 1982/01/01
TI  - Taking the measure of service
T2  - Aslib Proceedings
PB  - MCB UP Ltd
SP  - 273
EP  - 294
Y2  - 2024/04/20
ER  -