Taking the measure of service

Blaise Cronin (Aslib Research and Consultancy)

Aslib Proceedings

ISSN: 0001-253X

Publication date: 1 June 1982


I should like to begin with an analogy, which was used originally by Alan Gilchrist in a paper on cost‐effectiveness some years ago. The analogy is repeated almost verbatim because it says precisely what I want to say, better than I could have said it myself.


Cronin, B. (1982), "Taking the measure of service", Aslib Proceedings, Vol. 34 No. 6, pp. 273-294. https://doi.org/10.1108/eb050848

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Copyright © 1982, MCB UP Limited

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