Even a casual glance at any work on management techniques, such as the Glossary prepared by Argenti and Rope for the BIM, discloses a bewildering array of tools available to tackle almost any management problem. I could not hope to discuss many of these without quickly producing mental indigestion through names not remembered and jargon not understood. My hope is instead to give you an awareness of the role which some of these techniques can play and an appreciation of a disciplined approach to solving problems and making decisions.
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