Consumer advisory services

Abstract

Any historical survey of the way in which consumers have organized themselves into associations for their own mutual benefit and protection should really begin with the role played by the consumer co‐operative movement. But, as Jeremy Mitchell (former Head of Information at Consumers' Association and now Director of the Consumer Affairs Division at the Office of Fair Trading) has pointed out, the co‐operative movement was not really a consumer association at all: ‘The fact that the consumer, in a co‐operative society, is the formal owner of the means of distribution seems to have little significance in practical terms. By analogy, it can be compared with the consumer's formal ownership of the means of production in a nationalized industry, or the individual shareholder's formal ownership of a joint‐stock company.’

Citation

Tilleard, M. and Clegg, G. (1976), "Consumer advisory services", Aslib Proceedings, Vol. 28 No. 2, pp. 56-68. https://doi.org/10.1108/eb050543