Frequently asked questions: An effective way to store and retrieve reference information?
Abstract
The purpose of this article is to describe and report on testing of a computerized program presently being developed by the authors on the World Wide Web. This program is designed to locate reference information through use of FAQs, or Frequently Asked Questions. A preliminary investigation of the adequacy of FAQs to cover a sample of questions in one subject area will be reported here.
Citation
Stalker, J.C. and Murfin, M.E. (1996), "Frequently asked questions: An effective way to store and retrieve reference information?", Reference Services Review, Vol. 24 No. 4, pp. 31-40. https://doi.org/10.1108/eb049294
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited