Frequently asked questions: An effective way to store and retrieve reference information?
John C. Stalker
(Head of information services)
Marjorie E. Murfin
(Reference librarian at Ohio State University Libraries, Columbus.)
95
Abstract
The purpose of this article is to describe and report on testing of a computerized program presently being developed by the authors on the World Wide Web. This program is designed to locate reference information through use of FAQs, or Frequently Asked Questions. A preliminary investigation of the adequacy of FAQs to cover a sample of questions in one subject area will be reported here.
Citation
Stalker, J.C. and Murfin, M.E. (1996), "Frequently asked questions: An effective way to store and retrieve reference information?", Reference Services Review, Vol. 24 No. 4, pp. 31-40. https://doi.org/10.1108/eb049294
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited