Frequently asked questions: An effective way to store and retrieve reference information?

John C. Stalker (Head of information services)
Marjorie E. Murfin (Reference librarian at Ohio State University Libraries, Columbus.)

Reference Services Review

ISSN: 0090-7324

Publication date: 1 April 1996

Abstract

The purpose of this article is to describe and report on testing of a computerized program presently being developed by the authors on the World Wide Web. This program is designed to locate reference information through use of FAQs, or Frequently Asked Questions. A preliminary investigation of the adequacy of FAQs to cover a sample of questions in one subject area will be reported here.

Citation

Stalker, J. and Murfin, M. (1996), "Frequently asked questions: An effective way to store and retrieve reference information?", Reference Services Review, Vol. 24 No. 4, pp. 31-40. https://doi.org/10.1108/eb049294

Download as .RIS

Publisher

:

MCB UP Ltd

Copyright © 1996, MCB UP Limited

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