The purpose of this article is to describe and report on testing of a computerized program presently being developed by the authors on the World Wide Web. This program is designed to locate reference information through use of FAQs, or Frequently Asked Questions. A preliminary investigation of the adequacy of FAQs to cover a sample of questions in one subject area will be reported here.
Stalker, J. and Murfin, M. (1996), "Frequently asked questions: An effective way to store and retrieve reference information?", Reference Services Review, Vol. 24 No. 4, pp. 31-40. https://doi.org/10.1108/eb049294Download as .RIS
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