Reference librarians in today's academic libraries are typically confronted with a growing array of simultaneous demands. Strained financial resources, staffing shortages, the challenge of adding new services, the explosion of information, and the electronic revolution have complicated (and sometimes compromised) the delivery of quality services. In response to many universities' growing commitment to offer nontraditional degree programs, reference staff are also assuming more responsibility for night and weekend instruction.
Stephenson, N. and St. Clair, L. (1996), "Extending the clan: Graduate assistantships in the reference department", Reference Services Review, Vol. 24 No. 3, pp. 29-66. https://doi.org/10.1108/eb049286Download as .RIS
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