Self-service charge systems: Current technological applications and their implications for the future library

Abstract

Library management is struggling to improve productivity without reducing the quality of service to its users. With downsizing continuing to be a trend, the implementation of self‐checkout circulation systems may be an important technological investment for libraries to consider. In most large academic institutions, such circulation functions as checking out and renewing library materials have traditionally been performed by staff members. The climate may, however, be right to rethink the mode of service delivery systems and shift from providing full‐service to self‐service models, whereby the patron takes responsibility for checking out his or her own library materials.

Citation

Mardikian, J. (1995), "Self-service charge systems: Current technological applications and their implications for the future library", Reference Services Review, Vol. 23 No. 4, pp. 19-38. https://doi.org/10.1108/eb049262