Effective problem solving in a complex society requires educated citizens who possess the ability to identify, acquire, and evaluate available information on a particular topic, question, or problem. With the vast increase in the quantity of information available today, however, many people experience great difficulty with such information‐seeking activities. This difficulty is often exacerbated by the need to use cumbersome computer systems to gain access to much of this information.
Smith, P.J. and Tiefel, V. (1992), "The information gateway: Designing a front‐end interface to enhance library instruction", Reference Services Review, Vol. 20 No. 4, pp. 37-48. https://doi.org/10.1108/eb049165
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