Evaluating Reference: An Introductory Overview of Qualitative Methods
Lynn Westbrook
(Coordinator for reference and instruction at the Undergraduate Library, University of Michigan, Ann Arbor, Michigan.)
238
Abstract
Qualitative evaluation concerns the examination and analysis of individual experiences. This type of research tends to answer questions of why, how, what is the process, what is the relationship, and so on in an effort to understand the essential nature of a service or process. While statistics tell us how many questions we have answered, qualitative evaluation tells us how well we have met the patrons' needs.
Citation
Westbrook, L. (1990), "Evaluating Reference: An Introductory Overview of Qualitative Methods", Reference Services Review, Vol. 18 No. 1, pp. 73-78. https://doi.org/10.1108/eb049086
Publisher
:MCB UP Ltd
Copyright © 1990, MCB UP Limited