While most automation suppliers are willing to follow the technology trend and build products in order to stay current with market demand, the truly innovative and entrepreneurial company is setting expectations and providing forward‐thinking solutions for its customers. Blindly shifting all development resources into a client/server solution without fully understanding the longevity and future implications of the technology will ultimately lead to accelerated obsolescence, a short‐term customer base, and, finally, failure to forge long‐term partnerships with customers. Having almost 20 years of experience providing long‐term solutions and strong partnerships with its customers, the author believes that Innovative Interfaces has been able to look beyond the current technology and anticipate the needs of the future. A current example of the foresight and evolutionary approach to the introduction of new technology is demonstrated through Innovative's client/server architecture. To ensure that every INNOPAC customer has a system that can continue to grow and remain current into the next century, Innovative has introduced INNOPAC Millennium and is redefining client/server expectations.
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