As information services become more complex and the methods of delivery more diverse, the professionals providing this service must become skilled in problem solving, and have a sound theoretical understanding of their discipline. It is not sufficient to offer users vague, unsatisfactory solutions to their problems because we are unsure of our own strategies. As educators, we must look to the best means accessible to us to systematize our discipline; expert system development applied in a variety of subject areas is worthy of close examination as a means of working towards this goal.
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