QUALITY FOR LIFE IN THE MEDICAL EQUIPMENT INDUSTRY: A CASE STUDY

Competitiveness Review

ISSN: 1059-5422

Publication date: 1 February 1999

Abstract

This paper presents an in‐depth case study of a medium sized company's attempt to plan and implement a TQM program. It discusses antecedents to TQM initiation, planning issues, and challenges involved in defining and monitoring quality in such functional areas as manufacturing, sales, marketing, customer service, R&D, accounting, finance, and human resources. The focus of this paper is mainly on the humanistic aspects of planning and implementing a TQM program.

Citation

Balakrishnan, S. (1999), "QUALITY FOR LIFE IN THE MEDICAL EQUIPMENT INDUSTRY: A CASE STUDY", Competitiveness Review, Vol. 9 No. 2, pp. 36-48. https://doi.org/10.1108/eb046381

Download as .RIS

Publisher

:

MCB UP Ltd

Copyright © 1999, MCB UP Limited

To read the full version of this content please select one of the options below

You may be able to access this content by logging in via Shibboleth, Open Athens or with your Emerald account.
To rent this content from Deepdyve, please click the button.
If you think you should have access to this content, click the button to contact our support team.