Desktop videoconferencing, bringing together computing, multimedia and telecommunications, is one of many new technologies competing for our attention. Videoconferencing is being used in corporations as a substitute for business travel and in academic institutions as the basis for distance learning. The Center for Business Information and the Goizueta Business School at Emory University beta tested desktop videoconferencing as a means to deliver a distance reference service, including consultation, documentation, and training and sharing of CDROM databases. This paper provides a brief overview of the technology, describes the Emory beta tests, and discusses evaluative factors necessary for the success of desk videoconferencing in a library or information centre.
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