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Networked services, user support and libraries: mutual benefits?

Maria Heijne (SURFnet BV, Postbus 19035, 3501 DA Utrecht, The Netherlands)

The Electronic Library

ISSN: 0264-0473

Article publication date: 1 January 1992



Research networking in The Netherlands is exemplified by SURFnet BV. From the start user support has been given a high priority because networked information and communication services are still areas where inexperienced users need a lot of support before being able to benefit from them. However, providing every network user individually with suitable information is a major task and not necessarily one suited to network providers.


Heijne, M. (1992), "Networked services, user support and libraries: mutual benefits?", The Electronic Library, Vol. 10 No. 1, pp. 47-51.




Copyright © 1992, MCB UP Limited

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