Technostress in libraries: causes, effects and solutions

Abstract

Accompanying the successful and exciting high tech revolution in libraries has been the occurence of a number of physical, psychological and social problems among staff and patrons. This paper reports on technostress in libraries, examining some of the fears, frustrations and misconceptions which hamper the effective use of computers. Technostress among library staff members may result from poorly designed workstations, inadequate training and inept planning and implementation on the part of management. Library users often have false expectations and a lack of understanding of the system, resulting, at least in part, from inappropriate training. Both staff and users may suffer from fear, insecurity and general apprehension of new technology. Managers can take a variety of approaches to alleviate technostress in staff and patrons.

Citation

Bichteler, J. (1987), "Technostress in libraries: causes, effects and solutions", The Electronic Library, Vol. 5 No. 5, pp. 282-287. https://doi.org/10.1108/eb044766