This paper describes some basic concepts of knowledge management, and explains, using these definitions, why universities are not always seats of learning or knowledge sharing. A knowledge management programme, initiated by a leading British university, is described. The authors conclude by suggesting that knowledge management tools may be beneficial to supporting academics in their multi‐faceted work. However, time will tell as to the extent to which they can actually share tacit knowledge and enable real organisational learning across cultures in universities.
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